Return & Exchange Policy
This policy applies only to orders delivered within India. International orders are not eligible for returns or exchanges.
At Unrush, we strive to ensure that every order delivered meets the highest standards of quality and experience. However, if your purchase does not meet your expectations, we offer easy options for exchange or return.
Exchange Policy (Domestic Orders Only)
Eligibility for Exchange
If you are unhappy with the fit of the garment or the product does not meet your expectations, you may exchange it for:
-
A different size of the same product, or
-
Another product altogether
To initiate an exchange, please visit: https://shopunrush.shipdelight.in/find-orders
Exchange requests must be initiated within 5 days of receiving the product .
If you face any issues during the process, please contact us:
WhatsApp / Call: +91 92112 27376
Email: care@shopunrush.com
Customer Support Hours
-
Monday to Friday: 10 AM – 7 PM IST
-
Saturday: 10 AM – 2 PM IST
-
Sunday: Closed
Exchange Process & Timelines
Once your exchange request is created:
-
Pickup is usually arranged within 1–2 business days
-
The product typically reaches our warehouse within 2–5 business days
-
After inspection and quality checks, the replacement product is dispatched immediately
-
The exchanged product should reach you within 2–5 business days after dispatch
Please ensure that:
-
All original tags are intact
-
The product is unused and unworn
Can an Exchange Request Be Refused?
In rare cases, an exchange request may be refused if the product does not pass our quality check at the warehouse, as such products become unsellable for us.
A product may fail QC under the following conditions:
-
Missing tags
-
Signs of usage, including sweat or perfume smell
-
Makeup or other stains
-
Visible damage not reported before initiating the exchange request
In such cases, we will ship the original product back to you at our own expense.
Please note that decisions regarding QC are final and binding. However, such situations occur in less than 1% of cases, and we always try our best to resolve concerns fairly.
Return Policy (Domestic Orders Only)
We design our garments to fit a wide range of body types and take great care with quality. However, we understand that sometimes a product may not work for you due to fit, sizing, or personal preference — and that’s completely okay.
How to Return Your Purchase
If the product does not meet your expectations, you may initiate a return for a refund by visiting: https://shopunrush.shipdelight.in/find-orders
Return requests must be initiated within 5 days of delivery .
For any assistance, please contact us:
WhatsApp / Call: +91 92112 27376
Email: care@shopunrush.com
Customer Support Hours
-
Monday to Friday: 10 AM – 7 PM IST
-
Saturday: 10 AM – 2 PM IST
-
Sunday: Closed
Refund of Returned Items
Once the returned product reaches our warehouse, it will undergo a quality check to ensure:
-
The product is in its original condition
-
The returned item is the same item that was originally shipped
If the product passes QC, we will initiate a refund of the full amount paid, after deducting any shipping charges paid at the time of purchase, if applicable.
Refunds are typically processed within 5–7 business days .
Refund Process
If the returned product passes QC:
-
Refunds are processed within 5–7 business days
For Prepaid Orders
You may choose either:
-
Refund to the original payment method, or
-
Store credit
For COD Orders
Refunds can be processed via:
-
Bank transfer, or
-
Store credit
Your bank account details will be collected during the return request process.
Can a Refund Request Be Refused?
In rare situations, a refund request may be refused if the returned product fails quality inspection and becomes unsellable.
A product may fail QC under the following conditions:
-
Missing tags
-
Signs of usage, including sweat or perfume smell
-
Makeup or other stains
-
Visible damage not reported before initiating the return request
In such cases, we will ship the original product back to you at our own expense.
Please note that our QC decision will be final and binding. These cases are extremely uncommon and occur in less than 1% of returns.
What Happens if the Wrong Product is Sent Back by Mistake?
In the rare event that an incorrect product is sent to us during a return or exchange — for example, a product belonging to a different brand or an unrelated item — our warehouse team will notify you immediately upon inspection.
If you confirm that you still have the original Unrush product intended for return, we will gladly arrange a fresh pickup for the correct item and ship the incorrect product back to you at no additional cost.
In case you do not have our Brand’s original product anymore, we will have to cancel the exchange request and you will not be eligible for a fresh product or any refund.
We kindly request customers to double-check return parcels before handing them over to the courier partner, as such situations result in additional logistical handling and shipping costs at our end. We appreciate your understanding and cooperation in helping us keep the process smooth and efficient for everyone.
Cancellation Policy
At times, due to unavoidable circumstances, Unrush may be unable to process or dispatch certain validly placed orders.
Unrush reserves the right to refuse or cancel any order at its discretion. Possible reasons include:
-
Limited product availability
-
Inaccuracies in pricing or product information
-
Issues identified by our fraud prevention systems
-
Product quality concerns
-
Additional verification requirements
If an order is cancelled after payment has been processed — whether via credit card, debit card, gift card, store credit, or any other payment method — the amount will be refunded to the original payment source within 5–7 business days .
